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RosettaChat Docs

Sandbox & testing

Every workspace has a separate test site key (wgt_test_…) alongside the live key. Embed the test embed snippet while developing:

<script
  src="https://widget.rosettachat.app/widget.js"
  data-site="wgt_test_your_test_key"
  async
></script>

Conversations started with the test key are:

  • flagged as tests — never counted toward your support usage or billing,
  • hidden from the default inbox — so they don’t clutter your agents’ queue,
  • auto-purged — cleaned up on a retention schedule.

Everything else behaves identically to production — translation, realtime, webhooks, signed identity — so you can exercise the full flow end to end before switching the snippet to your live wgt_… key.